FAQs

ABOUT HOMOEOPATHY

1. What is Homoeopathy?
  Homoeopathy was discovered by a German Physician, Dr. Christian Friedrich Samuel Hahnemann (1755-1843), in the late eighteenth century. It is a therapeutic system of medicine based on the principle, “Similia Similibus Curentur” or ‘let likes be treated by likes.’ It treats the patients not only through a holistic approach but also considers the individualistic characteristics of the person.
  
  Homoeopathic medicines are cost-effective, palatable, have no adverse side effects and can be administered easily. In some cases, the medicines can be prescribed on the basis of the symptoms of the patients, without depending upon cumbersome and costly diagnostic modalities.
2. What precautions should I take while taking Homoeopathic medicines?
  There are not many precautions required while taking Homoeopathic medicines, but it is better to take them on an empty stomach or to keep a time gap between food and medicine intake.
3. How to search for products on the website?
  Please find a search bar at the top left of our website. You can enter any keyword like medicine name, medicine type, indication, disease condition, etc. to search the entire website.
4. In how many days you ship the order?
  The order is usually shipped within 5-7 working days subject to the product’s availability.
5. What is the difference between single remedy and speciality combinations?
  Single remedies in Homoeopathy, such as dilutions, mother tinctures, etc., can be prescribed for multiple ailments based on individual symptoms, while speciality combinations are specially designed for particular disease conditions.
6. Is a prescription required for homoeopathic medicines?
  These medicines are considered over-the-counter medicines but proper diagnosis of your ailment and treatment under a Homoeopathic physician is always recommended.
7. Are Homoeopathic Medicines Safe?
  Yes, Homoeopathic medicines are safe for consumption as long as given in recommended therapeutic doses.
8. Do Homoeopathic medicines have side effects?
  There are no known side effects of Homoeopathic medicines as long as they are given in the recommended therapeutic dose.
9. What if you miss a dose or a day’s medicine?
  If you miss a dose or a day’s dosage, don’t repeat or increase the dose, just take it normally at the next dosage time.
10. What are Dilutions and Mother Tinctures?
  Mother Tinctures are alcoholic extracts of a drug having 1 gram in 10ml of the tincture from the plant, animal or mineral sources as per fixed formulations by pharmacopoeia.
  
  Dilutions are potentised preparations in Homoeopathy prepared from the Mother Tinctures by the use of a vehicle to carry the medicinal power of the drug and are so prepared under controlled environmental conditions through validated procedures.
11. How can I know which medicines are correct for me?
  On the homepage, Homoeopathic medicines are categorized under various headings like Mother Tinctures, Homoeopathic Dilutions, Ointments Creams and Gels, etc. Once the category is opened, it shows the Products with detailed information and indications for the medicine on their respective page.
12. Can both adults and children take the same medicine?
  Yes, adults and children both can take the same medicine if the indicated problem is the same, but the dosage needs to be altered according to the age.
13. What are Biochemics or Schussler’s salt?
  Biochemics or Schussler’s salts are the 12 tissue salts evolved by Dr. Schussler in 1873. He propounded the theory that disease is caused by the insufficiency of organic salts in the tissues/cells of the body and that the supply of these deficient salt(s) cures diseases. On the basis of this theory, these biochemics are used in multiple ailments and help to strengthen the body’s systems and organs. Their combinations specific to different diseases are also available.
14. Do you ship products outside India?
  No, we don’t ship products internationally.

MY ACCOUNT OVERVIEW

1. What is My Account?
  My Account is the easiest way to manage and edit your personal information with us. Through My Account, you can view your order status, check previous orders, make payments, update your bank information, set your mail preferences, and keep your information up to date.
2. Why should I register for an Account?
  If you do not register, we will be unable to record your progress. Registration makes it convenient and transparent for us to track and maintain a proper record of your purchases, as well as keep you informed about our various offers.
3. How do I activate My Account and create a username and password?
  If you haven’t created your My Account profile yet, simply follow these steps:
  1. To activate your account, go to our website and click the ‘Create an Account’ button next to ‘Sign In.’
  2. Enter your name, email ID, and phone number that you want to register with us.
  3. Choose a password and re-enter it to confirm.
  4. Click ‘Sign Up.’
  Your account will now be created!
4. How do I update my email address/login?
  Go to MyAccount>Profile>Personal info. Update your email address and enter “Save Changes”.
5. How do I change my password?
  Under MyAccount>Profile>Change Password.
6. How do I change my payment address?
  Go to MyAccount>Profile>Address.
7. I have forgotten my password. How to retrieve it?
  To retrieve your password, enter your registered email address and click ‘Forgot.’ We’ll send an email with a password reset link to your registered account. Once you receive the email, click the link to reset your password and follow the instructions. If you don’t see the email, please check your junk or spam folder.

ORDER STATUS INQUIRIES

1. Where can I check my order status?
  Go to My Account > Order History and Details > Status. You can track your order from here.
2. How will I get to know if my order is confirmed?
  Once your order is placed, you will see a confirmation page displaying a unique Order ID, and shipping address with the estimated date of delivery. In addition, you will receive an email and SMS confirming your order details.
3. Can I order a product that is ‘Out of Stock’?
  Products marked as ‘Out of Stock’ are currently unavailable for purchase, but they will be restocked soon as they are currently in production.
4. Is it necessary to have an account to place an order?
  No, you do not necessarily need an account with us to place an order. You can order as a guest by just providing your valid email address for correspondence. However, we highly recommend that you create an account with us. This will allow you to have a track record with us regarding all your orders.
5. What is the maximum quantity of a product I can purchase at once?
  The maximum quantity for any single product is 10 per order. For bulk orders, please contact us directly at info@klickhomeopathy.com.
6. Can I leave items in my cart for future purchases?
  Yes, you can leave items in your cart for future purchases provided the same device is used for the purchase.
7. Can I change my order after it has been placed?
  You can modify your order if payment has not yet been made. Once the payment is completed, the order cannot be changed or cancelled.
8. How can I cancel my order?
  To cancel your order, Click My Orders> Change Order>Cancel Order>Click on the X sign beside the particular order>Select Reason for Cancellation>Confirm Order Changes>Yes. Orders can be cancelled only if payments have not been made.
9. What Does The Various Product Availability Options Mean?
  In Stock: The item is available; we expect to deliver it in the mentioned timelines.
  
  Out of Stock: This item is sold out and is currently not in stock.

DELIVERIES

1. How can I track my order?
  As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your ‘My Account’ section at the top right corner of our website www.klickhomeopathy.com. Online tracking usually goes live within 24-48 business hours post shipping.
2. How long does it take to dispatch and deliver an order?
  We aim to deliver your order as quickly as possible, depending on your location. Throughout the order process, we keep you updated via phone, email, and SMS.
  - Items available at our hub are dispatched on the same day or the day after your order is placed.
  - Items sourced from sellers to our hub are dispatched within 2-3 working days of order placement.
3. What are the shipping charges?
  - For orders below Rs. 500, a shipping charge of Rs. 50 will be added to your bill. Shipping is free for orders of Rs. 500 or more.
  - For Cash on Delivery (COD) orders under Rs. 500, both the shipping charge (Rs. 50) and a COD fee (Rs. 50) will apply to your order

RETURNS & REFUNDS

How can I check the status of my refund?
To check the status of your refund, Click My Orders> Cancelled Orders. Here you will be able to see the status of your cancelled order and the refund.
How will I get the refund?
Your refund will be initiated within 5-7 working days and will be credited directly to your bank account.
Under what conditions can I return a purchased item?
You can conveniently submit a return request online by logging into your account or by emailing us at info@klickhomeopathy.com.
- Wrong Product: If you received the wrong product, submit a return request within 7 days of delivery.
- Missing Item: If an item is missing after opening the package, file a return request within 2 days of delivery. Include photographs of the parcel box and other received products in your email.
- Damaged Packaging: If the packaging appears damaged, please refuse delivery. If you’ve accepted the package and later find that an item is damaged, defective, or leaking, file a return request within 2 days of delivery, attaching photos of both the parcel box and the product.
- Expired or Near-Expiry Products: For products delivered near their expiry date (medicines with less than 6 months and personal care items with less than 3 months remaining), submit a return request within 7 days of delivery. Include clear photos showing the expiry date on each product.
Under what conditions will a Return/Replacement request not be accepted?
There are certain situations in which we are unable to support returns or replacements:
- The return request is made outside the specified timeframe.
- Products that were incorrectly ordered or partially consumed do not qualify for return.
- Refunds or replacements are not provided for minor liquid leakage up to 25% of the total product quantity, as this can occur due to evaporation or handling during transit. Leakages above 25% are covered under our return policy.
- Missing items related to the product, such as price tags, labels, invoices, original packaging, parcel box, and accessories.
- For defective or damaged products covered by the manufacturer’s warranty, the buyer can directly call the manufacturer and avail of the warranty.
- Products damaged due to misuse or accidental damage by the customer.
Can I return a part of my order?
Yes, a return can be created at an item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
How do I initiate a replacement request, and when will I receive it?
Once a replacement request is created and the claim is verified as genuine and reasonable, we will initiate the return and send you an email detailing the pickup process as well as provide details about the replacement.

Kindly ensure proper packaging to avoid any damage during transit.

Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive.

Keep the courier receipt for tracking purposes.

Once we receive the product, it will be verified against your claim. Based on the verification, we will either proceed with the replacement or initiate a refund.

Please note, we reserve the right to cancel return requests if complaints are found to be fraudulent or unjustified regarding product quality and content. In such cases, the products will be discarded.
Why haven’t I received my refund in my bank account yet?
If you’ve received an email from us confirming your refund request, rest assured we have initiated it and are actively following up with the financial institutions involved. Typically, refunds are processed within 7 to 10 working days, though processing times may vary depending on the financial institution.

Sometimes, financial institutions may take longer to process refund requests. However, if you haven’t received your refund by the promised date, please feel free to contact us, and we will be happy to assist you further.
I have changed my mind and would like to retain the product. What do I do?
Please mail us to cancel your return request and we will do the needful.
What is the Cancellation Policy?
An order cannot be cancelled once the payment has been made.